We, Stillwater Valley Orchard and Apiary, guarantee that all trees will be shipped by us live and properly packaged to survive normal shipping. We cannot and do not guarantee that they will be alive on arrival, as shipping errors do happen infrequently. If one of our trees arrives dead or damaged, we guarantee that we will provide either a refund or a replacement if we are notified with proof within 10 days of the package's receipt by the customer. We reserve the option of replacement to our discretion, though we will always try our best to satisfy our customers. If the choice is made to replace the tree, the tree will be provided free of charge, but the customer will be responsible for shipping cost, as well as any additional costs outside the original purchase price. We will always offer a full refund of the initial purchase price and shipping as an option if the tree arrives dead or damaged, but this is mutually exclusive with replacement.
Stillwater Valley Orchard and Apiary does not accept responsibility or liability for any damages or costs greater than the original purchase price and shipping cost, and tax if charged, of the tree, and nothing in this document or any other should be interpreted to state otherwise. Once planted, the customer is responsible for the proper care of the tree. While we may provide advice for this care to the best of our ability and knowledge, we cannot and do not guarantee that the tree will always survive if this advice is followed, and do not accept responsibility or liability for any damages or costs if the tree does not survive once planted. Stillwater Valley Orchard and Apiary does not accept any responsibility or liability for any costs or damages resulting from the trees death or damage if this is caused by improper care, weather conditions, pests, natural disasters, or any other circumstances that occur after the tree is planted, and no refund or replacement is guaranteed in these circumstances.
If the customer receives a tree other than what they ordered, we guarantee that we will provide a refund or replacement of the tree under the terms in the first section upon our receipt of proof of the error within 10 days of the customers receipt of the package, but can not guarantee that a replacement will be available in all circumstances. As mentioned in the first section, if a replacement is not available, we guarantee a full refund if we receive proof of the error within 10 days of the package's receipt by the customer.
Circumstances on our Orchard may lead us to be unable to fulfill a tree order. If we cannot ship the tree purchased by the customer, we will provide a full refund of all costs paid by the customer. Stillwater Valley Orchard and Apiary does not accept any further liability or responsibility in this circumstance. If the customer fails to receive the tree due to their own error, such as if they do not enter their address correctly, Stillwater Valley Orchard and Apiary does not guarantee any refund or replacement and accepts no responsibility or liability.
Stillwater Valley Orchard and Apiary guarantees that we will ship to customers who reserve their trees before they are available before shipping to other customers. Fulfillment priority between reservations will be granted to the earliest reservations made. Customers who have made reservations remain subject to all provisions of this document.